Lucky Star Privacy Policy

When you register for an account on lucky star, we collect basic personal information including your full name, date of birth, email address, and mobile number. This information is required to verify your identity, confirm that you meet the minimum age requirement of 21 years, and ensure that your account is set up correctly for use in the Philippines. We also collect information about how you use the platform, including the games you play, the bets you place, and the pages you visit, in order to improve your experience and keep the platform running smoothly. When you make a deposit or withdrawal using GCash or Maya, we receive transaction reference data from your e-wallet provider to confirm that the payment was completed — we do not store your GCash or Maya login credentials at any point. Device and connection information such as your IP address, browser type, and operating system may also be collected automatically to help us detect unusual activity and protect your account from unauthorised access.

We may also collect information you provide voluntarily when you contact our support team, submit a complaint, or respond to a survey. Any documents you submit for identity verification purposes — such as a government-issued ID — are handled with strict confidentiality and used only for the purpose of confirming your eligibility to use the platform. Lucky star does not collect sensitive personal information beyond what is necessary to operate the platform safely and in compliance with applicable Philippine regulations. All data collection is carried out transparently, and you will always be informed of what information is being requested and why. If you have questions about the specific data we hold about your account, you can reach out to our support team or visit the FAQ page for guidance.

The personal information we collect is used primarily to operate and maintain your lucky star account, process your deposits and withdrawals, and provide you with access to the games and features available on the platform. We use your contact details to send you important account notifications, such as confirmation of a successful deposit, a security alert if unusual activity is detected, or updates to our Terms and Conditions or this Privacy Policy. Your gaming activity data helps us personalise your experience on the platform, surface relevant content, and ensure that the games and features you use most are working correctly. We may also use aggregated, anonymised data about platform usage to improve our services, fix technical issues, and plan future features — this data cannot be used to identify you individually. Lucky star does not use your personal information to make automated decisions that would significantly affect your account without human review.

We may use your information to comply with our legal obligations under Philippine law, including requirements related to responsible gaming, anti-money laundering checks, and age verification. If we are required by law or a regulatory authority to disclose your information, we will do so only to the extent required and will notify you where permitted. Lucky star will never sell, rent, or trade your personal information to third-party marketers or advertisers. We may share limited data with trusted service providers who assist us in operating the platform — such as payment processors and identity verification services — but only under strict data processing agreements that prohibit those providers from using your data for any other purpose. For more information on how your data is used, visit our FAQ page.

Lucky star takes the security of your personal information seriously and uses industry-standard technical and organisational measures to protect your data from unauthorised access, loss, or disclosure. All data transmitted between your device and the platform is encrypted using secure protocols, and access to personal data within our systems is restricted to authorised personnel only. We regularly review our security practices to ensure they remain effective and up to date with current standards. In the event of a data breach that affects your personal information, we will notify you and the relevant Philippine authorities in accordance with applicable data protection laws. You are also encouraged to protect your own account by using a strong, unique password and not sharing your login credentials with anyone.

As a registered player on lucky star, you have the right to request access to the personal information we hold about you, to ask us to correct any inaccurate data, and to request deletion of your account and associated data subject to our legal retention obligations. You may also withdraw your consent to certain types of data processing at any time, though this may affect your ability to use some features of the platform. To exercise any of these rights, please contact our support team using the email address listed in the footer of this page. We will respond to all data rights requests within a reasonable timeframe and in accordance with the requirements of the Philippine Data Privacy Act. If you have concerns about how your data is being handled, you also have the right to raise a complaint with the National Privacy Commission of the Philippines. For quick answers to common privacy questions, visit our FAQ page or explore the platform after creating a free account via the registration page.